There a 4 main ways to get the help you need.
1. Ask Patty
Patty is our AI-powered support assistant — and she’s available 24/7. You can ask her anything, anytime.
Just open the chat icon in the bottom right of your screen to start a conversation.
2. Ask Support Team
If you’d like help from a real person, start by chatting with Patty, our AI support agent. She’s your first stop for support, and if she can’t help, she’ll make sure a human on our team follows up with you.
3. Search the help center
Our Help Center is packed with quick guides and how-to articles.
Looking for something specific? Try searching by keyword — for example:
"log food", "connect step tracker", or "change my plan"
4a. Browse the Studio Era Community
The community is your go-to space for support, ideas, and inspiration from other women on the same journey. You can search past discussions or start a new post.
Use the search bar to look up any topic
Then search the topic you need help with.
Read through past discussions and tips
4b. Ask the Studio Era community
Select Write something under the community tab.
❗️Please don’t post app-related or technical issues here (e.g., “Why aren’t my steps syncing?”)
That’s what Patty and our support team are for — they’ll help you faster and more accurately.
Let’s keep the community focused on motivation, lifestyle, and support!
Write your question in the correct feed and hit post.
