We know how frustrating that can be — if you cancelled but still got charged, the most common reason is that a second account was created by mistake.
This usually happens when the email you used to log in didn’t match the email you used to purchase your subscription.
A small typo (like .con instead of .com) is often the culrpit, so when you log in, the app thinks you’re a brand new user, shows you the plan selection screen — and if you go ahead and sign up again, it creates a second subscription.
So even if you cancel one of those subscriptions, the other may still be active.
📩 What to do next
Tap the chat icon in the bottom-right corner of your screen, or email us at [email protected].
Let us know you were charged after canceling and suspect you may have created a duplicate account.
We’ll look into it — and if that’s the case, we’ll refund the unused subscription.