We know how frustrating that can be — if you cancelled but still got charged, the most common reason is that a second account was created by mistake.
This usually happens when the email you used to log in didn’t match the email you used to purchase your subscription.
A small typo (like .con instead of .com) is often the culprit, so when you log in, the app thinks you’re a brand new user, shows you the plan selection screen — and if you go ahead and sign up again, it creates a second subscription.
So even if you cancel one of those subscriptions, the other may still be active.
Steps to Resolve This Issue
In the chat send us a message saying 'cancelled-charged' and we'll get a team member to investigate this for you. If we find a duplicate account, we’ll refund the unused subscription.
Please note that refund requests usually take 7–10 business days to process and appear in your payment account.