If the app is acting like you're brand new and asking you to choose a plan, but you know you're already subscribed — this usually means one thing: Your log in email doesn't match the email you used to purchase your subscription.
Even a small typo (like .con instead of .com) or using a different email than the one you subscribed with will make the system think you're a new user. If that happens, the app won’t find your subscription — and it’ll ask you to buy another one.
Start by checking the email you used to log in.
Make sure there are no spelling mistakes — even one wrong letter can create a separate account.
Then, check your inbox for a welcome email from [email protected].
If you received it, great — that’s the email tied to your subscription. Make sure that’s the one you’re using to log in.
If you didn’t receive a welcome email, it’s likely there was a mistake in the email entered when you subscribed.
📩 In that case, contact us:
Tap the chat icon in the bottom-right corner of your screen, or email us at [email protected]. We’ll help get it fixed quickly. Just let us know the email you intended to use when signing up.