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Back to Sculpt promotion FAQs

Answers about promotion eligibility, switching plans, billing adjustments, renewals, free trials, app-store subscriptions and common promo issues.

Have questions about the Back to Sculpt annual membership offer? You’re in the right place.

This guide covers the most common questions about eligibility, existing memberships, billing changes, renewals and what to do if the offer isn’t showing correctly.

For the current promotional price, discount and offer dates, see Pricing, plans, and current promotions.

Who can get the Back to Sculpt promotion?

The Back to Sculpt annual membership offer is available August 18 through September 2, 2026 for:

  • New Studio Era customers who start their membership through the Studio Era website.

  • Eligible existing Studio Era members who purchased their membership through the Studio Era website or Android app.

If you purchased your current membership through the Apple App Store, see Can I get the Back to Sculpt promotion if I subscribed through Apple? below for more information.


Do I need the promotion to join Back to Sculpt?

No. You only need an active Studio Era membership to participate in Back to Sculpt.

You do not need to purchase the promotional annual membership to join the challenge.

For challenge dates, workouts, equipment and joining instructions, see Back to Sculpt: dates, workouts, how to join, and FAQs.


I’m new to Studio Era. How do I get the Back to Sculpt promotion?

If you’re new to Studio Era, start your membership through the Studio Era website while the Back to Sculpt offer is available.

Before completing your purchase, review the final checkout screen and confirm:

  • The promotional annual membership is selected.

  • The amount you’ll be charged is correct.

  • Whether your 7-day free trial is included.

  • Your first billing date.

  • Your future renewal details.

Use the same email address when creating your Studio Era account and signing in to the app.


I already have a Studio Era membership. Can I switch to the promotion?

Yes, if you purchased your membership through the Studio Era website or Android app. Eligible existing members can switch to the Back to Sculpt annual offer while the promotion is available.

This includes eligible monthly and annual memberships purchased through the Studio Era website or Android app.

To check your options:

  1. Open Account in the Studio Era app.

  2. Select Manage Subscription.

  3. Look for the promotional annual membership.

  4. Review the price and billing adjustment shown before confirming the change.

If the promotional option doesn’t appear, don’t cancel your current membership to try to make it appear. See Why can’t I see the Back to Sculpt promotional offer? below.


I already have an annual membership. Can I still use the promotion?

Yes. If you purchased your annual membership through the Studio Era website or Android app and you’re eligible for the offer, you can switch to the promotional annual membership while it is available.

Your billing adjustment will depend on your current membership and the time remaining in your existing billing period.

Review the amount shown before confirming the change so you know exactly what will be charged.


Should I cancel my current membership before switching to the promotion?

No. Do not cancel your current Studio Era membership to access the Back to Sculpt promotion.

Cancelling your membership is not required and may create unnecessary billing or access issues.

IMPORTANT: Keep your current membership active
If you’re interested in the promotion, keep your existing membership active and follow the instructions in this article based on where you purchased your membership.

If you have questions about your specific membership or billing setup, contact Studio Era Support and we’ll be happy to help.


How does the billing adjustment work if I switch to the promotion?

If you purchased your membership through the Studio Era website or Android app and switch to the Back to Sculpt annual offer, your billing is automatically adjusted based on your current membership and the time remaining in your billing period.

This means you won’t simply be charged the full annual price on top of the membership time you’ve already paid for.

When your membership changes, any applicable unused time from your current plan is taken into account when calculating the amount due for the new annual membership.

The exact adjustment will depend on:

  • Your current membership plan

  • When you switch during your current billing period

  • How much unused time remains on your existing membership

You don’t need to calculate this yourself. Review the final amount shown before confirming the change so you know exactly what you’ll be charged.

NOTE: Your adjustment may look different from another member’s
Because the calculation depends on your current plan and billing date, two members switching to the same promotion may see different amounts due when they make the change.


Will I be charged twice if I switch to the promotion?

Switching the plan on your existing Studio Era account is different from purchasing a second membership.

If you purchased your membership through the Studio Era website or Android app, your existing membership is updated to the promotional annual plan. Any billing adjustment shown during the change takes your current membership into account.

You may see an amount due when you make the switch. This can be part of the billing adjustment and does not necessarily mean you have purchased two memberships.

IMPORTANT: Use your existing Studio Era account
Avoid creating another Studio Era account or purchasing a second membership with a different email address just to access the offer.

If you believe you have two active subscriptions or have been charged twice, contact Studio Era Support so the team can review your account.


Will switching plans make me lose my workouts, progress or account information?

No. Changing the membership plan on your existing Studio Era account does not create a new profile or reset your Studio Era information.

Continue using the same Studio Era account and email address when changing your membership.

If you purchase using a different email address, you may create a separate account, which can make your existing information appear to be missing.


Does the 7-day free trial apply to the Back to Sculpt promotion?

New Studio Era customers can receive the normal 7-day free trial when eligible.

The free trial is a one-time introductory offer. If you’ve previously started a Studio Era membership or used a Studio Era free trial, another trial may not be available.

Before completing your purchase, review the final checkout screen and confirm:

  • Whether your free trial is included

  • The amount due today

  • Your first billing date

  • Your renewal details


I’m already on a free trial. What happens if I switch to the promotion?

If you’re currently on a Studio Era free trial and your membership was started through the Studio Era website or Android app, switching to the Back to Sculpt annual offer will end your current free trial when you change plans.

Any remaining days on your current trial will not carry over to the promotional annual membership.

IMPORTANT: Switching plans ends your current free trial
If you want to use the rest of your free trial, don’t switch to the promotional annual plan until you’re ready for the trial to end.

Before confirming the change, review the amount due and billing information shown on screen so you know what will apply to your membership.

Once you confirm the switch, your membership will continue on the promotional annual plan under the billing terms shown during the change.


What price will my promotional annual membership renew at?

If you purchase the Back to Sculpt annual promotion through the Studio Era website or Android app, the promotional price applied to your membership will be kept for future annual renewals, unless you change or cancel your membership.

The exact amount may vary depending on your country, currency, regional pricing, and applicable taxes.

Review the final price, renewal details, and billing information shown on the checkout screen before confirming your purchase or membership change.


I subscribed through the Android app. Can I get the Back to Sculpt promotion?

Yes. If you purchased your Studio Era membership through the Android app, you can access the Back to Sculpt promotion if you’re eligible for the offer.

Android memberships follow the same promotion options as memberships purchased through the Studio Era website.

To check your available options, open Account → Manage Subscription in the Studio Era app and review the promotional annual membership shown there.


Can I get the Back to Sculpt promotion if I subscribed through Apple?

The public Back to Sculpt promotion is available for memberships purchased through the Studio Era website or Android app, so it won’t appear as an option for memberships purchased through the Apple App Store.

You can still participate in Back to Sculpt with your current active Studio Era membership.

If you have account-specific questions about your Studio Era membership or billing, contact Studio Era Support and we’ll be happy to help.


Why can’t I see the Back to Sculpt promotional offer?

If you expect to see the Back to Sculpt promotion but it isn’t appearing, first check that:

  • The promotion is still active.

  • You’re signed in with the email address connected to your current Studio Era membership.

  • If you’re an existing member, your membership was purchased through the Studio Era website or Android app.

If you purchased your membership through the Apple App Store, see Can I get the Back to Sculpt promotion if I subscribed through Apple?

IMPORTANT: Don’t complete a purchase at an unexpected price
If the promotional option or price doesn’t look correct, don’t cancel your current membership, create another account, or complete the purchase hoping it will be corrected afterward.

Contact Studio Era Support so the team can review your account first.


Why does the promotional price look different in my currency?

Studio Era promotional prices may be shown in USD, but the final amount you see can vary depending on your country, currency, regional pricing, and applicable taxes.

Review the final price shown on the checkout screen before completing your purchase or membership change. That is the amount that will apply to your membership.


Can I still get the promotion after September 2?

No. The public Back to Sculpt promotion is available through September 2, 2026.

After the promotion ends, the prices and offers available to you may change.

If you experience an issue accessing the promotion while it is still active, contact Studio Era Support as soon as possible so the team can review your account before the promotion ends.


What if something goes wrong while I’m trying to claim the promotion?

If the promotion is still active but you see an error, unexpected price, or another issue during checkout or while changing your membership, don’t complete the purchase if something doesn’t look right.

Contact Studio Era Support and, if available, include:

  • The email address associated with your Studio Era account

  • Your current membership plan, if you already have one

  • Where you purchased your current membership

  • What you expected to see

  • A screenshot of the offer or checkout screen, with any sensitive payment information hidden

You don’t need to have every detail before reaching out.


Still need help?

If you’re not sure whether the Back to Sculpt promotion applies to you, or something doesn’t look right with your membership or checkout, contact Studio Era Support before making changes to your current subscription.

When possible, include your account email, current membership and a screenshot of what you’re seeing. This helps the team review your situation more quickly.

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