We’re sorry to see you go! We want to make cancelling your membership as straightforward as possible.
You can begin the cancellation process through the Studio Era app, whether you use an Android or Apple device.
Important: Deleting or uninstalling the Studio Era app does not cancel your membership. You must complete the cancellation steps below.
How to cancel your membership through the Studio Era app
Open the Studio Era app.
Select the Account tab.
Select Manage Subscription.
Select Cancel Subscription.
Follow all remaining prompts until the cancellation is confirmed.
The final steps may be completed through Studio Era or Apple, depending on where you originally purchased your membership. The screen may look different for each purchase method, but you can continue by following the prompts shown.
Keep any cancellation confirmation you receive or take a screenshot for your records.
Understanding how your membership is managed
All customers can begin the cancellation process through the Studio Era app. However, the company that processed the original purchase manages the subscription itself.
Membership purchased through Studio Era
Studio Era manages memberships purchased through:
The Studio Era website
The Studio Era Android app
A Studio Era checkout page
This can also apply if you currently use an iPhone or iPad but originally subscribed through the Studio Era website.
Studio Era Support can help manage these memberships and investigate questions about direct Studio Era charges.
Membership purchased through Apple
Apple manages memberships purchased through the Studio Era iPhone or iPad app using Apple’s subscription system.
Signs that Apple manages your membership include:
Studio Era appears under your Apple subscriptions
You received a subscription receipt from Apple
The purchase appears in your Apple purchase history
Because Apple processes and manages these subscriptions, Studio Era cannot:
Cancel the subscription on your behalf
Issue or approve a refund
Change your Apple payment method
Make changes to the subscription through your Apple Account
Cancellation and refund requests must be completed directly through Apple. Studio Era Support can still help you identify whether your membership was purchased through Apple and investigate problems accessing Studio Era after your purchase.
Alternative: cancel an Apple subscription through Settings
If your membership was purchased through Apple, you can also cancel it directly through your iPhone or iPad settings.
This option may be useful if you cannot access the Studio Era app, have already deleted it, or prefer to manage the subscription directly through Apple.
Open the Settings app.
Tap your name.
Tap Subscriptions.
Select Studio Era.
Tap Cancel Subscription.
Follow the prompts to confirm.
If there is no Cancel Subscription button or you see an expiration message in red, the subscription is already cancelled.
Need help from Apple?
Use the Apple support option that matches what you need:
To manage or cancel a subscription, visit Apple Billing and Subscriptions.
To request a refund, visit Apple’s Report a Problem page. Apple will review the request and determine whether the purchase is eligible.
To speak with Apple Support, visit Contact Apple Support to see the chat, phone, or other support options available in your country or region.
How do I cancel my free trial?
Cancel your free trial using the same process as a paid membership:
Open the Studio Era app.
Select the Account tab.
Select Manage Subscription.
Select Cancel Subscription.
Follow all remaining prompts until the cancellation is confirmed.
Complete the cancellation before your trial ends to prevent it from renewing into a paid membership.
After cancelling, you can continue using Studio Era until the trial expires.
For subscriptions purchased through Apple, Apple recommends cancelling a free or discounted trial at least 24 hours before the trial ends.
For more information about trial eligibility, billing dates, prices, and promotional terms, see Pricing, plans, and current promotions.
How do I know my cancellation was completed?
The confirmation may look different depending on where you purchased your membership.
Keep in mind
Continuing to have access after cancelling is expected because Studio Era remains available until the end of the paid period or free trial. However, continued access by itself does not confirm that the cancellation was successfully completed.
If your membership is managed by Studio Era
Look for one or more of the following:
An on-screen cancellation confirmation
A cancellation confirmation email
Confirmation that automatic renewal is no longer active
An expiration or access-end date, if displayed
Keep the confirmation email or take a screenshot for your records.
If your membership is managed by Apple
Go to:
Settings → your name → Subscriptions → Studio Era
The subscription is already cancelled if:
There is no Cancel Subscription button
Apple shows an expiration message in red
Apple indicates that the subscription will not renew
Cancelling one membership does not automatically cancel another Studio Era membership purchased separately.
What happens after I cancel?
Once cancellation has been successfully completed, future automatic renewals are turned off for that specific membership.
If you have a paid membership, you can continue using Studio Era until the end of the period you already paid for.
If you are in a free trial, you can continue using Studio Era until the trial expires.
Cancelling does not automatically refund a payment that has already been processed.
If you decide to return later, you can subscribe again using the plans and offers available at that time.
Can I pause my membership instead of cancelling?
Studio Era does not currently offer an option to pause your membership or place your subscription billing on hold.
If you need to stop future renewals, cancel your membership using the instructions above. You will continue to have access until the end of your current paid billing period.
You can subscribe again when you are ready to return. The plans, prices, or promotions available at that time may be different from those included with your previous membership.
Pausing or rescheduling your workout program is different from pausing your membership and does not stop subscription billing.
For instructions on taking a break from your scheduled workouts, see How to pause, save, or resume your workout program.
Does deleting the app cancel my membership?
No. Deleting or uninstalling the Studio Era app does not cancel your membership.
Your subscription may continue renewing even if the app is no longer installed on your device. Complete the cancellation before deleting the app.
If you have already deleted the app:
Reinstall the Studio Era app and follow the cancellation instructions above, or
If you purchased through Apple, use the Apple Settings instructions in this article
After cancelling, you can continue using Studio Era until the end of your current paid period or free trial. You can delete the app whenever you no longer need access.
If you also plan to delete your Studio Era account, complete the membership cancellation first.
I can’t complete or confirm my cancellation
First, try the cancellation path again:
Studio Era app → Account → Manage Subscription → Cancel Subscription
Then check that:
You are signed in to the Studio Era account connected to your membership
You are using the email address originally entered when subscribing
The Studio Era app is updated to the latest available version
You have closed and reopened the app
You completed all cancellation prompts
You have checked your email for a cancellation confirmation
Your membership does not already show an expiration or access-end date
If you purchased through Apple, or think that you may have, you can also check the subscription directly through:
Settings → your name → Subscriptions → Studio Era
Make sure you are signed in to the Apple Account used for the purchase. If you have used more than one Apple Account, check each one.
If you still cannot complete or confirm the cancellation, see Still need help?
I cancelled, but I was still charged
A charge after cancellation can happen for different reasons. Start by confirming that the cancellation applies to the same membership that generated the charge.
1. Compare the charge date and cancellation date
Check when the payment was processed and when the cancellation was completed.
Cancelling stops future renewals. It does not automatically reverse a payment that was processed before the cancellation was completed.
Also confirm that you completed every cancellation step and received confirmation. Starting the cancellation process without completing the final prompts may leave the membership active.
2. Confirm which membership you cancelled
Check whether the cancellation applied to:
A membership purchased through Apple
A membership purchased through the Studio Era website or Android app
It is possible to have an Apple membership and a separate membership managed directly by Studio Era. Cancelling one does not automatically cancel the other.
3. Search the email accounts you can access
Search for subscription, purchase, welcome, and cancellation emails from Studio Era and Apple.
Check any accessible email address you may have used, including:
Your current personal email
An older or secondary email
A work email
The email connected to your Apple Account
Spam, junk, and promotions folders
Receipts can help you identify which email addresses were used, where the membership was purchased, and whether more than one purchase was made.
4. Consider whether another or misspelled email address may be involved
Another membership may have been created if you:
Subscribed using a different email address
Entered your email address incorrectly when joining
Used a small variation or typo, such as .con instead of .com
Subscribed through Apple using one email and directly through Studio Era using another
Cancelled one membership while another remained active
If an email address was entered incorrectly, you may not be able to access the account or find messages sent to it.
If you think this may have happened, see Still need help?
5. Check your Apple subscriptions
On an iPhone or iPad, go to:
Settings → your name → Subscriptions
Check whether Studio Era appears and whether the subscription is active, cancelled, or showing an expiration date.
If you have used more than one Apple Account, check whether the purchase is connected to another account.
6. Compare the charge with your receipts
Review:
The charge date
The amount and currency
The transaction name shown on your statement
Any Apple or Studio Era receipt
The membership and email address shown in your cancellation confirmation
This can help you determine whether the charge belongs to the membership you cancelled or to another purchase.
Still need help?
If you still need help, you can contact Studio Era Support at any time.
To help our team understand and assess your issue, please include any of the information below that is relevant and available for your situation. You do not need to have every item before reaching out.
Your account and membership
The email address you currently use for Studio Era
Any other email addresses you may have used
Whether you think your email address may have been entered incorrectly
Where you purchased the membership, if known
Whether Studio Era appears under your Apple subscriptions, if applicable
What happened
A brief description of the issue
What you were trying to do
The date you first attempted to cancel, if relevant
Your trial end date or renewal date, if known
If your question is about a charge
The charge date
The amount and currency
The transaction description shown on your statement
The last four digits of the card charged, for a membership purchased directly through Studio Era
An Apple or Studio Era receipt, if available
For a purchase made through Apple, the Apple receipt or order information is generally more useful than card details.
Helpful confirmations or screenshots
Your cancellation confirmation, if available
A screenshot of your subscription status
A screenshot showing what happens when you try to cancel
A screenshot of the charge with sensitive payment information hidden
Important: Never send your full card number, card security code, password, or complete payment details through Support chat.
For more information about how to contact Studio Era Support, see How to get help.